Frequently Asked Questions

Basic flow:

• Create an account or log in.
• Go to the webinars section and pick an upcoming session.
• Select your seat on the seating layout (or use the random seat option if available).
• Confirm the reservation and pay using your credits or any available payment option.
• Once payment is confirmed, the seat is marked as taken and you’ll see the webinar in your account.

Before the webinar starts, you’ll receive the join instructions on-screen and/or by email (depending on how you set everything up in your settings).

Pending – The seat is temporarily reserved while you’re in the process of checking out. If payment is not completed, the system can release the seat so someone else can book it.

Taken – The seat has been paid for using credits or another supported payment method. Taken seats show as unavailable on the seating map.

If you leave the page or close your browser before payment, simply come back and re-select a seat if the reservation expired.

Yes. For each webinar you’ll see a graphical seating layout. You can:

• Click a specific seat to reserve it.
• Use the “random seat” option to automatically pick an available seat for you (if enabled for that webinar).

If a webinar is canceled or rescheduled, you’ll be notified using the contact details in your account. Depending on how the event is configured, you may receive:

• A new date/time and an updated join link, or
• A credit/refund to your account if the event is fully canceled.

Full details will always be included in the notification message for that specific webinar.

Credits are your on-site balance. Instead of paying separately every time, you can hold credits in your account and use them to:

• Reserve seats in upcoming webinars.
• Purchase products in the store.

When you check out, the system will show you how many credits are required and how many you have available.

Go to your account / dashboard and look for the Add Credits, Deposit, or Buy Credits section. There you’ll see the available payment options (for example: card payments, crypto, or other gateways you’ve enabled).

After payment is confirmed, your credits are updated automatically and you can spend them immediately on webinars or store purchases.

Credits are designed to be flexible. In general, they don’t expire as long as your account remains active. If there are ever changes to the credit policy, we’ll update this page and notify users in advance.

Refunds depend on the payment method, the type of purchase, and your refund policy. In many cases:

• Refunds for webinars or digital items may be issued as credits.
• Card/crypto refunds may require manual review.

If you need a specific refund type, contact support with your order or webinar details so it can be reviewed.

To place an order:

• Browse products and add the items you want to your cart.
• Go to checkout, confirm your shipping / billing details (if required).
• Choose whether to pay with credits or another available method.
• Submit the order and wait for the confirmation message or email.

Typical statuses are:

• Pending – Order was placed but payment or review is not complete yet.
• Paid – Payment confirmed, your order is in the queue to be processed.
• Ready / Shipped – Items are prepared or shipped (for digital products this might mean access is granted).
• Delivered – Order is complete.
• Canceled / Refunded – Order was canceled or refunded according to your policies.

Yes, if a valid coupon is available, you can enter it at checkout. The system will automatically:

• Recalculate the total credits or amount due.
• Show you the discount value and final charge.

Some coupons may only apply to specific products or categories, or may have an expiry date.

Yes. An account is required to:

• Track webinar registrations and seat assignments.
• Use and manage your credits balance.
• View your past orders, invoices, and receipts.

On the login page, click the Forgot Password link (or equivalent). Enter the email address associated with your account and follow the instructions you receive. If you no longer have access to that email, contact support so we can help verify your identity.

Go to your account/profile settings page. From there you can update basic details such as:

• Name and contact information.
• Login email and password.
• Notification preferences (where supported).

You’ll get the best experience with:

• A modern browser (Chrome, Edge, Firefox, or Safari – current versions).
• A stable internet connection (wired or strong Wi-Fi is recommended).
• Speakers or headphones to listen to the session.

Some webinars may also support mobile devices, but desktop or laptop is usually more reliable.

We use secure connections (HTTPS) for all account and checkout pages. Payment processing is handled through trusted gateways, so your card or wallet details are not stored in plain text on the site.

You can further protect your account by:

• Using a strong, unique password.
• Not sharing your login with anyone.
• Logging out on shared or public devices.

If you run into issues with webinars, credits, or store orders, contact support using the support form or email address listed on the site. Include as much detail as possible:

• Your account email.
• Order ID or webinar ID.
• What you were trying to do and any error messages you saw.